Eligibility
Return eligibility depends on the product condition, hygiene and safety considerations, packaging, and the reason for return. Used personal-care products may not be returnable unless defective.
Report an issue
Contact MedToolsPro as soon as possible with your order number, product name, and a description of the issue. Do not dispose of the packaging before receiving guidance.
Approved returns
Our team will confirm whether a return is approved and explain collection or drop-off arrangements. This policy does not reduce rights that apply under Lebanese law.